Get better results faster with less effort. Enhance your capability, skills and ability to get things done using our field-tested Tools & Templates Products.
Beat the competition by serving your customers better by adapting to their needs more quickly while focusing on what's important using CSI Register software backed with Lean thinking methods.
CSI Register helps plan and align customer value streams to goals & objectives through to improvement initiatives to remove waste and perfect your services.
CSI Register helps manage execution of assignments through to completion, measures progress and provides feedback to control the desired outcome and results.
myKPI Designer software tools & templates are used to accelerate the design, build & implementation of metrics for practitioners and IT Service Managers.
Book and software templates teaches how to realize the benefits of ITIL®/ITSM by improving your performance using a measurement framework for IT Service Management.
Implementing Metircs for ITSM
ITSM Library book on how to Implement Metrics for IT Service Management. Author: David Smith
ITSM Global Best Practices
A very practical publication that contains the knowledge of a large number of experts from all over the world. A synopsis of "How to Implement Metrics for ITSM" by David Smith included in Chapter 9.
We help organizations improve their value proposition through continuous improvement of processes and services by minimizing waste while maximizing yield i.e. "Easier, Better, Faster, Cheaper".